Provides leadership to staff, includes hiring, mentoring, guiding, and advising on terminations as needed in conjunction with HR representative. Manages Engagement Managers and/or technicians directly. Completes performance evaluations and performance improvement plans as needed. Continually reviews staffing requirements in regard to their productivity, profitability, per

Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge in administrative tasks on workstations. Extensive knowledge in software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Inside Sales Account Manager (Hybrid or Remote) You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry's biggest tech manufacturers. Merrimack, NH CONNECTION At Connection, our purpose is simple we connect people with technology. From hardwa

Works with our internal teams, vendors, and consultants in reviewing existing environment and analyzing the effectiveness and adequacy of the system, making recommendations for upgrades, replacement, and maintenance. Builds, tests, and troubleshoots a wide array of issues related to images, policy standardization, application packing, and deployments. Provides engineering

Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems. Ensures contents and specs of refurbished and repaired items are validated for completeness and high quality of work. Ensures refurbished and repaired items meet customer, manufacturer and industry standards upon completion. Mentors, trains and assists Technician